casioPrivacy Policy
This page describes what we collect when you use casio and how we keep that data protected. We take your privacy seriously and have designed our data practices to be transparent and respectful. When you open an account or place a bet on casio, you share information with us—your name, email, payment details, and gaming activity. We explain below exactly what we collect, how we use it, who has access to it, and what rights you have.
We operate in supported jurisdictions only, where local law permits our services. Your data may be stored on servers located outside your home country. We comply with standard data protection practices and encrypt sensitive information to prevent unauthorised access. If you have questions about how we handle your data or want to exercise your rights, our support team can help—we're available via live chat, email, and in-app messaging.
Our privacy practices apply to all casio users, whether you're betting on Liga 1 matches in Jakarta, playing live baccarat tables from Surabaya, or trading esports outcomes from Bandung. The principles remain the same: we collect what we need to operate safely, we don't share your data without good reason, and you have the right to know what we hold and request changes.
What Data We Collect on casio
We collect several categories of data when you use casio. First, identity data: your full name, date of birth, email address, phone number, and government-issued ID number. We collect this during account registration and verification. Second, payment data: your bank account details, card numbers, or e-wallet identifiers. We never store your full card number or PIN—payment processors handle sensitive financial data, and we store only tokenised references.
Third, activity data: every bet you place, game you play, and outcome you receive. We log transaction timestamps, bet amounts, stake levels, and results. This data helps us settle disputes, detect fraud, and calculate your tier status and cashback. Fourth, communication data: if you contact our support team via live chat, email, or in-app help, we keep records of those interactions. Fifth, device data: your IP address, browser type, and operating system. We use this to detect suspicious login patterns and prevent account takeovers.
We do not deliberately collect sensitive personal data such as your health status, religious beliefs, or political views. However, if you volunteer this information in a support ticket or chat message, we may see it incidentally.
How We Use Your Data on casio
We use your identity and payment data to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. When you request a withdrawal through OVO, e-wallet, mobile banking, local payment, or direct bank transfer via online payment, e-wallet, mobile banking, or local payment, we share your payment details with the payment processor to execute the transaction. We do not use your data to market to you unless you've explicitly opted in.
We use activity data to calculate your tier status, apply weekly cashback, and settle disputed bets. If you report a problem during Idul Fitri or Idul Adha—periods when casio runs seasonal promotions—our support team reviews your activity history to investigate fairly. We use communication data to respond to your support requests and keep records of disputes for future reference.
We use device and IP data to detect fraud, prevent account takeovers, and enforce our terms. For example, if we see a login from an unusual location immediately after a withdrawal request, we may flag the account for additional verification. This protects you from unauthorised access.
On casio, we use your data to keep your account safe, deliver our service accurately, and treat you fairly when disputes arise. We do not use it to manipulate your experience or deny you earnings you've legitimately won.
Third-Party Processors and Data Sharing
We share your data with trusted third parties only when necessary. Payment processors (for deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to execute transactions. Identity verification services receive your ID and address proof to confirm your identity. These processors operate under strict confidentiality agreements.
We may disclose your data if required by law—for example, if a court orders us to provide information as part of a legal proceeding. We also share anonymised, aggregated data with analytics services to understand how casio is used broadly. This data cannot identify you personally.
Our servers may sit outside your jurisdiction. Data transfers are encrypted in transit. If you're based in Medan or Semarang and your data is stored on servers in a different country, it remains subject to the same protections we describe here.
Your Rights and Data Access on casio
You have the right to know what data we hold about you. Contact our support team, and we'll provide a copy of your personal data within 30 days. You can request corrections if your name, address, or contact details are wrong. You can also request deletion of your data, though we may retain records as long as needed for legal compliance or to settle disputes.
You can withdraw consent to marketing communications at any time—simply uncheck "marketing emails" in your account settings. This does not affect our use of your data for account operation, payment processing, or fraud detection, which are necessary to provide the service.
If you believe we've mishandled your data, you can file a complaint with our support team. We'll investigate and respond within 30 days. If you remain unsatisfied, you may have the right to file a complaint with your local data protection authority.
Cookies and Tracking on casio
We use cookies to keep you logged in, remember your preferences, and analyse how you use casio. Essential cookies are necessary for the platform to function—without them, you couldn't stay logged in between sessions. Preference cookies remember your language, theme, and other settings. Analytics cookies help us understand which games are popular and how users navigate the platform.
You can control cookies through your browser settings. Disabling cookies may prevent casio from working properly. We do not use cookies to track you across other websites—our cookies are limited to casio.im.
Data Security and Retention
We encrypt sensitive data (passwords, payment details, ID numbers) using industry-standard encryption. Our servers are protected by firewalls and regularly audited for vulnerabilities. We maintain backups so that if a server fails, your data is not lost.
We retain your data as long as you have an active account on casio, plus a period thereafter for legal compliance. If you close your account, we delete personal data after one year, except where we're required to keep it by law or to settle disputes.
If a data breach occurs, we will notify you within 30 days and inform you what data was affected. We will also report the breach to relevant authorities where required by law.
Contact Us About Your Privacy
If you have questions about our privacy practices, want to exercise your data rights, or wish to report a privacy concern, contact our support team via live chat, email, or in-app help. Our team is available in English and Indonesian and will respond within one business day.